RETURN & REFUND POLICY

THE STAR KING COLLECTIVE LLC

Effective October 14, 2026

Thank you for shopping with The Star King Collective. We want every customer to have a positive shopping experience and feel confident in their purchase.

This policy applies to orders placed on or after its effective date. Orders placed earlier retain any more favorable return terms promised at the time of purchase.

1. Returns

We accept voluntary return requests for eligible, non-custom merchandise within 7 calendar days of delivery.

To qualify, merchandise must be unused, unworn, and in its original condition, with tags and packaging where applicable.

Some products are not eligible for voluntary returns, as explained below.

Please contact us before sending any merchandise back.

2. Made-to-Order Merchandise

Many of our products, including faith-based apparel and accessories, are produced on demand through fulfillment partners such as Printful.

Because these items are created after an order is placed, we generally do not offer voluntary returns or exchanges for changes of mind, incorrect size selections, or customer ordering mistakes, except where required by applicable law.

This does not affect your rights when merchandise is defective, damaged, incorrect, or otherwise fails to meet applicable consumer protection requirements.

3. Other Return Restrictions

Voluntary returns may be unavailable for:

• Personalized or customized merchandise.

• Jewelry and other designated non-returnable items.

• Gift cards.

• Downloaded digital products, where legally permitted.

• Items clearly identified as final sale before purchase, where legally permitted.

Mandatory consumer rights always take precedence over these restrictions.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, misprinted, or incorrect item, please contact us promptly, preferably within 30 days of delivery.

Include your order number, a description of the problem, and clear photographs when available.

We will review the issue and arrange an appropriate resolution, which may include replacement, repair, or refund.

The recommended 30-day reporting period helps us work with our suppliers and does not limit longer rights provided by applicable law.

Where legally required, we will cover reasonable return shipping costs associated with defective or incorrectly supplied merchandise.

5. International Customers

We serve eligible international destinations and respect applicable consumer protection laws.

Customers in the European Union and United Kingdom generally have a statutory right to cancel eligible online purchases within 14 days of delivery, without providing a reason.

Customers exercising an applicable withdrawal right should notify us within the legal cancellation period and return the merchandise within the required timeframe after notification.

Return shipping for a change-of-mind withdrawal is generally the customer's responsibility where permitted by law and disclosed before purchase.

Standard outbound delivery charges will be refunded where legally required.

Certain genuinely customized or personalized goods may be exempt from statutory withdrawal rights. Standard print-on-demand production does not automatically remove those rights.

Customers in other jurisdictions retain all mandatory rights applicable to their purchases.

6. Return Shipping

For voluntary returns, customers are responsible for return shipping unless otherwise agreed or required by law.

Prepaid return labels are not automatically provided.

Please do not send merchandise to our business address or directly to a fulfillment partner without authorization.

We will provide return instructions and the appropriate destination when a physical return is required.

7. Refunds

Approved refunds will be issued to the original payment method.

We will process refunds within the periods required by applicable law. Financial institutions may require additional time to post the funds.

When a physical return is required, we may need to receive the merchandise or proof of its return before issuing a refund, as permitted by law.

8. Exchanges

We do not offer automatic exchanges.

If you would like a different size, color, or product, please contact us about return eligibility before placing a new order.

9. Order Cancellations

Please contact us immediately if you wish to cancel or modify an order.

Because some merchandise is made to order, changes may not be possible once production or fulfillment has begun.

Applicable statutory cancellation rights remain unaffected.

10. Customer Support

For returns, refunds, damaged items, or order assistance, contact:

The Star King Collective LLC

Email: chiprez@outlook.com

Website: https://thestarkingcollective.com

Support Hours: Monday-Friday, 9:00 AM-5:00 PM Pacific Time.

Please include your order number when contacting our team.

Our Commitment

Every order matters. We are committed to treating customers fairly, communicating clearly, and addressing concerns with care and professionalism.

Nothing in this policy excludes or limits consumer rights that cannot legally be waived.

FAITH. PURPOSE. LEGACY.

INVICTUS MANEO - I REMAIN UNCONQUERED.